How reliable IT support saves time and prevents headaches for Newcastle HR consultant
No business is too small to benefit from Managed IT support. Take Susan Fearon of Savvy HR, a one-woman HR consultant with over 30 years working with organisations developing HR infrastructures to support businesses throughout the employee lifecycle with everything from recruitment to employment terms and conditions, contracts, policies and procedures, employee engagement and more. When you’re an expert in your field like Susan, the last thing you want to do is waste precious time navigating IT problems – and that’s where we come in.
Savvy HR approached Adept CTS following several IT struggles with a past supplier. As the first port of call for her clients’ HR needs, Susan requires access to several email addresses, along with GDPR compliant data handling of sensitive information, cloud storage and more.
Even small businesses like Susan’s can benefit hugely from the right level of IT support. For example, we help Susan to manage her mailboxes, including mobile access, as well as providing her with cutting-edge software like Office 365, OneDrive and 3CX video conferencing.
For Susan, it’s more than just having access to all the best software – although that helps! We are also on-hand to support her with technical support. As her Managed IT provider, our team of expert engineers can tap into her device remotely and quickly diagnose the problem. This saves time and energy for Susan, who knows she can call the Adept team for any issue or query and she’ll always be greeted by one of our friendly engineers.
The Challenges
Savvy HR needed an IT consultancy that supported her business to grow and was accessible when she needed them, her challenges were:
- As a one-person business, Susan was concerned she would be ‘low priority’ to a big IT company
- Susan needed quick and effective support without the corporate price tag
- Data privacy was one of her highest priorities, along with easy-to-use cloud storage
- Time-consuming tasks such as file transfers, installing new software and problem-solving networking issues
- Continuing seamless communication during the pandemic
The Solutions
Fortunately for Susan, our Managed IT services were the perfect solution to all of her challenges and we even took a proactive approach to support her business processes and helped her harness the power of IT without the headaches. Our solutions included:
A bespoke Managed IT solution to suit Savvy HR’s typical monthly support requirements and software packages, all within Susan’s budget as a small business
Installation, setup and training for Microsoft products including Office365 and OneDrive
Ongoing maintenance and support to ensure Susan’s IT works seamlessly and her company and client data is safe and secure.
Expert advice on hardware and software acquisition, as well as a temporary Dongle for WiFi access while Susan was working away from home
The Results
In summary, we’ve not only given Savvy HR access to the best software solutions for the business, but we also work with Susan to make her working life easier. We treat each client with the same level of care and respect, and it’s our mission to support clients to feel empowered by technology – not befuddled by it!
Don’t just take it from us. Of working with Adept CTS to better manage her IT, Susan said: “I couldn’t speak higher of Adept CTS and the services they offer. The team is always at the other end of the phone and ready to deal with any query I have – no job is too small!
“The Adept team are respectful and really at the top of the game. They’re not just there when I need them, but they also come to me with proactive ways to improve my working life.
“As a one-person business, I was worried I would seem a low priority to an IT company, but Adept treat me just as they do all of their other clients and I don’t know what I’d do without them!”
Ready to harness the power of technology with Managed IT services? Get in touch today to find out how we can help you save time and prevent further headaches with friendly and expert IT support.
