IT, VoIP Communications and Broadband Services for Your Business

Technology should make your job easier. IT solutions enable seamless project management, instant conversations and invaluable data analysis. However, for many organisations, IT proves more of a liability than an asset. For IT, broadband and telephones services you can rely on, choose Adept CTS.

With over 17 years’ experience in the IT industry, we love nothing more than supporting businesses to harness the power of technology. At Adept CTS, we help you find, implement and manage the right technology your business as it stands today and how it’ll be tomorrow.

IT Services →

From IT security to hardware management, we’ll take care of your IT needs.

VoIP Services →

We’re VoIP specialists and Platinum 3CX Partners providing cutting-edge communications services to growing organisations.

Broadband Services →

Stay connected with fast and reliable business internet services.

Safeguarding4Education →

Keeping students safe in the online world with our unique Agentless Technological solution.

Meet Our Team

Put faces to the names of the Adept team who are always on-hand to help.

Michelle Pugh

Managing Director

Philip Pugh

Sales Director

Kirsty Taylor

Head of Accounts

Peter Tuddenham

Customer Services Director

Paul Reynolds

Head of Telephony

Chris Ellsaesser

Technical Director

Let our clients do the talking

“Always appreciate the personal level of service from Adept. Calling a company who know you and your organisation right from saying hello really speeds up the service”

Adam Walker, Sales and Customer Service Manager, Saddle Skedaddle

Expert Insights

From exploring cutting edge technology to helping you decide the best solutions for your business, our blog plays host to the Adept team’s expert insights.

VoIP vs SIP: What’s the Difference and Which is Best For My Business?


Choosing the right communications technology for your business starts with getting past the jargon and truly understanding what’s on offer and how it can help your business to communicate better.  With terms like VoIP, SIP, PBX, PSTN thrown about by communications providers all over the place, it can be difficult to understand what each term...

Things to consider before rolling out permanent remote working


Following a successful period of remote working in lockdown, many organisations are introducing long-term Working From Home Policies. There are so many benefits to remote working, from supporting staff to maintain childcare duties to tapping into talent outside of your typical geographical area. Having a remote working strategy in-place will elevate your organisation above the...

Saving time for Savvy HR consultant with expert IT support


How reliable IT support saves time and prevents headaches for Newcastle HR consultant No business is too small to benefit from Managed IT support. Take Susan Fearon of Savvy HR, a one-woman HR consultant with over 30 years working with organisations developing HR infrastructures to support businesses throughout the employee lifecycle with everything from recruitment...

Preparing for Windows 7 End of Life


End of Life for Windows 7 is right around the corner. Although nine years have passed since the launch of Windows 7, recent reports show that 39% of users are still running the outdated system. Is your computer still on Windows 7? If so, then keep reading to find out what you need to do...

Is your business ready for remote working?


Five tips to ensure your employees have a seamless transition to working-from-home  With school and office closures taking place across the world, and a mass-ban on public events imminent, many organisations are under high pressure to deliver a remote working strategy. Is your business prepared the imminent shift to employees working from home? From portable...

10 things to consider when choosing a Managed Service provider


A Managed Service provider can help take your business operations to the next level. However, finding the right Managed Service provider to match your needs and future plans isn’t always easy. To help you on your way, we’ve put together a list of things to consider when choosing a Managed Service provider for your organisation....

Get in touch

Whether you need IT support, telephone technology, faster business broadband or want to find out more about our Safeguarding4Education software, we’d love to hear from you! Simply fill out the form and we’ll get back to you as soon as possible. Alternatively, you can email us at or give us a call on 0191 70 70 700

    Remote Support

    If you have been asked to download our Remote Support program, please click the button to the right to download AnyDesk.